Privacy Policy

When you visit 7voucher.com, we collect and process personal data about you, such as cookies, IP address, contact details, order information and other information you provide when using our services.

Below we describe what personal data we process about you, the purpose of the processing, the legal basis for the processing, how long we store your personal data, and your rights in connection with such processing.

This Privacy Policy applies to you both as a consumer and, where relevant, as an employee, representative or contact person of one of our partners, suppliers or business customers.

Easyvoucher OÜ, Ida-Viru maakond, Lüganuse vald, Kiviõli linn, Aasa tn 16-49, Estonia, is the Data Controller for the 7voucher Group.

Easyvoucher OÜ is referred to in this Privacy Policy as “7voucher”, “we”, “us” or “our”.

This means that Easyvoucher OÜ is responsible for the personal data processed when you use 7voucher.com and our related services.

You can contact us at:

[email protected]

We collect and process personal data solely for the following purposes:

1. to promote, sell, deliver, activate, exchange or redeem vouchers, gift cards, digital codes and related products or services that you have ordered;
2. to process payments, refunds, cancellations, disputes and chargebacks;
3. to answer questions, complaints, support requests or objections you may have;
4. to prevent abuse, fraud, unauthorised transactions and misuse of our website or services;
5. to notify you of changes to our services, terms, policies or orders;
6. to allow you to participate in competitions, campaigns, promotions or referral programmes;
7. if you consent to marketing, to provide you with relevant offers, recommendations and information about our products and services;
8. to provide you with information about products and services similar to those you have previously bought, redeemed or contacted us about;
9. if you consent to marketing cookies, to use cookies and similar technologies to measure marketing performance and provide relevant advertising;
10. to improve our website, products, services and user experience;
11. to improve security and protect our website, customers, partners and suppliers;
12. if you consent to preference or statistics cookies, to analyse how visitors use our website and to compile statistics;
13. to retain personal data to the extent necessary to comply with accounting, tax, consumer protection and other legal obligations;
14. to share personal data with trusted third-party service providers who assist us with website operations, payment processing, voucher delivery, customer support, fraud prevention, analytics, marketing, IT security and other services;
15. to disclose personal data if required by law or where necessary to protect our legal rights, customers, suppliers, partners or platform.

We never sell your personal data to third parties.

Our legal basis for processing your personal data is:

1. Contract: the processing is necessary to fulfil a contract with you, including when you purchase, receive, activate, exchange or redeem vouchers, gift cards, digital codes or related services.
2. Consent: the processing is based on consent you provide, for example in connection with marketing, cookies, competitions, campaigns or other optional services. You may withdraw your consent at any time.
3. Legitimate interests: the processing is necessary for us to pursue our legitimate interests, including improving our services, preventing fraud and abuse, securing our website, responding to support requests, managing our business operations and protecting our legal rights.
4. Legal obligation: the processing is necessary for us to comply with accounting, tax, consumer protection, fraud prevention or other legal obligations.

We may process and store personally identifiable information about you, including:

1. name;
2. address;
3. telephone number;
4. email address;
5. country of residence;
6. payment and billing information;
7. order, purchase, activation, exchange, redemption and refund information;
8. IP address;
9. device information, browser information and cookie data;
10. account login and account activity information;
11. customer support messages, complaints and correspondence;
12. business customer information, including company name, registration details, VAT or tax number, contact person details and invoicing details;
13. other personal information that you voluntarily disclose when visiting or using our website, contacting us or using our services.

Where necessary to prevent fraud, comply with law or manage risk, we may also process identity verification information, fraud indicators, compliance screening results or publicly available information relevant to the use of our services.

We store your personal data only for as long as necessary for the purposes described in this Privacy Policy.

In general:

1. purchase, order, payment and accounting information may be stored for the period required by applicable accounting, tax and consumer protection laws;
2. account data is stored for as long as your account remains active and for a reasonable period thereafter;
3. customer support data is stored for as long as necessary to handle support history, complaints, disputes and service improvement;
4. fraud prevention and security data may be stored for as long as necessary to protect our website and services and prevent misuse;
5. marketing data is stored until you withdraw your consent, unsubscribe or object to the processing, unless we have another lawful basis to retain limited records;
6. cookie data is stored in accordance with the duration of the relevant cookie and your cookie preferences.

When personal data is no longer required, we will delete, anonymise or securely destroy it.

If you have any questions regarding our processing of your personal data, please contact us using the contact details in Section 13 below.

You have the right to:

1. request access to your personal data;
2. request correction of inaccurate personal data;
3. request deletion of your personal data;
4. request restriction of processing;
5. request data portability;
6. object to processing based on legitimate interests;
7. object to processing for direct marketing purposes;
8. withdraw consent where processing is based on consent.

To exercise your rights, please contact us at:

[email protected]

We may need to verify your identity before responding to your request.

If you are unhappy with how we process your personal data, you may complain to a competent data protection authority.

Our services are not intended for children under 16 years of age.

We only process personal data relating to children where an adult user orders, sends or purchases a voucher, gift card or related product for a child. In such cases, the information is used solely to deliver or administer the relevant product or service.

Transfer of personal data to affiliates, professional advisers, trusted employees, agents, suppliers and service providers may take place in accordance with applicable data protection legislation.

Only trusted employees, agents, contractors and suppliers with a work-related need have access to your personal data to the extent necessary to provide a service to us or act on our behalf.

We may share personal data with service providers for:

1. website hosting and IT infrastructure;
2. payment processing;
3. voucher and gift card supply, activation, exchange, redemption or delivery;
4. customer support;
5. fraud prevention and security;
6. analytics and website improvement;
7. marketing, where permitted;
8. accounting, legal and professional advice.

We reserve the right to use or disclose personal data where necessary to comply with applicable law, respond to lawful requests, investigate complaints or misuse, protect the integrity of our website, respond to your requests or protect our legal rights.

Transfer of personal data is carried out in accordance with applicable data protection legislation, including by entering into data processing agreements with data processors where required.

Personal data collected from you may be transferred to countries outside the United Kingdom or the European Economic Area. If personal data is transferred internationally, we will ensure that appropriate safeguards are used, such as adequacy decisions, standard contractual clauses, the UK International Data Transfer Agreement or other lawful transfer mechanisms.

We take appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include access controls, encryption where appropriate, secure authentication, monitoring, supplier due diligence, staff training, internal policies and incident response procedures.

We use cookies and similar technologies on 7voucher.com.

Cookies are small text files stored on your device when you visit a website. They help the website function, remember preferences, improve security, analyse usage and support marketing where permitted.

We may use:

1. strictly necessary cookies, which are required for the website to function;
2. preference cookies, which remember your settings;
3. analytics cookies, which help us improve our website and services;
4. marketing cookies, which may be used to provide relevant offers or measure advertising performance, where you consent.

Where required by law, we will ask for your consent before placing non-essential cookies.

You can change or withdraw your cookie consent through our cookie settings tool, where available, or through your browser settings.

We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements or operational needs.

Any updates or changes will take effect when published on 7voucher.com.

You are encouraged to revisit this Privacy Policy regularly to ensure that you are familiar with the content.

If you wish to request access, correction, deletion, restriction, objection, data portability, withdraw consent or complain about the processing of your personal data, you may contact us at:

[email protected]

Data Controller: