Terms and Conditions

In these Terms, “7voucher”, “we”, “us” and “our” mean Easyvoucher OÜ and its affiliates, subsidiaries, parent companies, group companies and other entities operating under, supporting or providing services through the 7voucher brand or 7voucher.com.

The relevant merchant of record depends on your location and the Product purchased:

(a) for customers located in the European Union, the European Economic Area, or other European markets outside the United Kingdom, the merchant of record is Easyvoucher OÜ;

(b) for customers located in the United Kingdom, the merchant of record is 7VOUCH LTD;

(c) where another 7voucher Group company, issuer, reseller or merchant is expressly named at checkout or in Product-specific terms, that entity may be the merchant of record for that Product.

The merchant of record is responsible for selling the Product to you, processing the commercial order and managing the customer relationship connected with that sale, unless otherwise stated.

The 7voucher Group may use affiliates, service providers, suppliers, payment partners, fraud prevention providers, verification providers and other third parties to operate the platform and provide the services.

You can contact 7voucher at:

[email protected]

Refund requests must be sent to:

[email protected]

Legal notices that must be sent by post should be addressed to the relevant merchant of record listed in the Contact Information section below.

7voucher is an online platform for the sale and distribution of closed-loop gift cards, vouchers, digital codes, prepaid digital products, promotional codes and similar digital products.

In these Terms, these are referred to as “Product” or “Products”.

Products may include:

(a) gift cards;

(b) store vouchers;

(c) digital voucher codes;

(d) promotional codes;

(e) prepaid digital products;

(f) 7voucher Gift Cards;

(g) other digital products offered on 7voucher from time to time.

Products may be issued by third-party brands, retailers, suppliers, distributors, merchants or other issuers. Such Products are usually redeemable only with the relevant issuer, retailer, brand or merchant, and only in accordance with that issuer’s own terms.

The Products available to you may depend on your country, the recipient’s country, Product stock, issuer restrictions, payment method, currency, legal requirements, risk controls, supplier availability and commercial arrangements.

7voucher may allow you to select a country or market. Products shown for one country or market may not work in another country or market. You are responsible for checking that the Product is suitable for your intended use before purchasing.

We try to display accurate Product information, but Product terms are controlled by the relevant issuer. We do not guarantee that all issuer terms displayed on 7voucher are complete, current, accurate or error-free. You should review the issuer’s own terms before purchasing or redeeming a Product.

Some Products are geographically restricted. If you attempt to purchase or redeem a Product outside the permitted country or region, the purchase or redemption may fail.

If you bypass geoblocking, location restrictions, technical restrictions, Product limits or other controls in order to access a Product that is not available to you, you breach these Terms. In such cases, we may suspend or terminate your account, cancel or restrict the order, and we will not be responsible for redemption issues or losses caused by the circumvention.

After you select a Product and complete payment, the Product may be delivered:

(a) on screen;

(b) by email;

(c) through your 7voucher account;

(d) by digital link;

(e) by API;

(f) by file delivery for approved business customers;

(g) through another delivery method offered by 7voucher.

Delivery times depend on the Product, payment method, supplier availability, fraud checks, compliance checks, technical conditions and operational requirements.

Products are normally delivered shortly after successful payment, but delays may occur. Delays may be caused by matters including:

(a) technical outages;

(b) supplier or issuer delays;

(c) payment provider delays;

(d) incorrect payment;

(e) incorrect delivery information;

(f) fraud prevention checks;

(g) compliance checks;

(h) high-risk transaction review;

(i) force majeure events;

(j) other circumstances outside our reasonable control.

7voucher will take reasonable steps to make expected delivery times clear, but we are not responsible for delays caused by you, third-party systems, suppliers, issuers, payment providers or events outside our reasonable control.

If you have paid for a Product and have not received it within a reasonable time, contact:

[email protected]

You are responsible for ensuring that all delivery information is accurate and accessible. This includes email addresses, phone numbers, account details, recipient details and delivery instructions.

We are not responsible for failed delivery caused by incorrect information provided by you, spam filters, inaccessible inboxes, blocked messages, device issues, account compromise or other circumstances outside our control.

7voucher may offer Products in sealed or unsealed form.

A sealed Product means that the Product code, PIN, voucher link, redemption details or similar access information has not yet been revealed to you. A sealed Product may allow you to preserve the Product until you are ready to use it.

An unsealed Product means that the Product code, PIN, voucher link, redemption details or similar access information has been displayed, opened, delivered, revealed or otherwise made available to you or the recipient.

Once a Product is unsealed, it is normally treated as delivered and final. Refunds or reversals are normally not available for unsealed Products, except where the Product is invalid, was already redeemed before delivery, was not delivered due to a technical or supplier error, or where applicable law requires otherwise.

You are responsible for keeping all Product codes, PINs, links and redemption details confidential and secure after delivery or unsealing.

7voucher may offer its own gift cards from time to time.

A 7voucher Gift Card is a non-reloadable digital gift card issued by 7voucher. It may be used only to purchase eligible Products on 7voucher or through another channel expressly approved by us.

7voucher Gift Cards:

(a) are not bank accounts;

(b) are not payment accounts;

(c) are not electronic money accounts unless expressly stated otherwise;

(d) do not earn interest;

(e) cannot be redeemed for cash unless required by law;

(f) may only be used on 7voucher or another approved channel;

(g) may be subject to purchase limits, redemption limits, value limits, country limits and Product restrictions.

A 7voucher Gift Card may not be resold, transferred for commercial purposes or distributed commercially without our prior written approval.

Any unused value on a 7voucher Gift Card is not redeemable in cash unless applicable law requires otherwise.

Unless a lower or higher limit is shown at checkout or required by law, supplier rules, issuer rules, payment provider requirements or internal risk controls, the maximum value of a 7voucher Gift Card is 2,000 EUR.

7voucher may at any time, subject to applicable law:

(a) stop selling 7voucher Gift Cards;

(b) restrict the countries where 7voucher Gift Cards are available;

(c) restrict the Products that may be purchased using 7voucher Gift Cards;

(d) require customer due diligence or enhanced due diligence before allowing continued use;

(e) freeze access to a 7voucher Gift Card while investigating suspicious activity.

You are solely responsible for the safekeeping and security of your 7voucher Gift Card after delivery. If your 7voucher Gift Card is lost, stolen, copied, disclosed, destroyed or used by another person, 7voucher is not liable for the resulting loss unless applicable law requires otherwise.

Questions about 7voucher Gift Cards should be sent to:

[email protected]

Customers may use 7voucher at different account levels.

1. Customers without accounts

Customers without accounts may purchase certain Products by providing a working email address or phone number for delivery.

2. Customers with basic accounts

Customers with basic accounts have registered an account and verified an email address with 7voucher.

3. Customers with verified accounts

Customers with verified accounts have completed individual customer due diligence. This may include providing a government-issued photo ID, proof of address, a live selfie and any other information reasonably requested for fraud prevention, anti-money laundering, sanctions screening, compliance or risk management purposes.

4. Verified corporate customers

Verified corporate customers have completed corporate due diligence. This may include providing incorporation documents, proof of address, information about the business, representatives, directors and ultimate beneficial owners, and any other information reasonably requested for fraud prevention, anti-money laundering, sanctions screening, compliance or risk management purposes.

Account level may affect:

(a) which Products you can purchase;

(b) your purchase limits;

(c) your redemption limits;

(d) your payment methods;

(e) access to bulk orders;

(f) access to business services;

(g) access to promotions or other features.

7voucher may require you to complete verification at any time before completing an order, delivering a Product, processing a refund, enabling a higher limit, allowing continued account access or providing a specific service.

If you do not complete required verification, we may delay, refuse, cancel, suspend or restrict your order, Product, refund, account or access to the platform.

Individual verification may be completed through your account settings where available or through instructions provided by 7voucher.

Corporate verification can be started by contacting:

[email protected]

7voucher depends on third-party systems and suppliers to operate properly.

These may include:

(a) Product issuers;

(b) Product distributors;

(c) payment providers;

(d) banks and card processors;

(e) fraud prevention providers;

(f) identity verification providers;

(g) hosting providers;

(h) customer support providers;

(i) email and communication providers;

(j) analytics and security providers.

Transactions may fail or be delayed due to technical, operational, supplier, payment or other third-party issues.

If a transaction fails due to a technical or supplier issue, you may qualify for a refund under the Refunds section of these Terms.

We are not responsible for failures, delays, outages or losses caused by third-party systems or services outside our reasonable control, except where applicable law requires otherwise.

7voucher applies purchase thresholds and other limits in accordance with its anti-money laundering policy, sanctions controls, fraud prevention controls, supplier requirements, payment provider requirements and internal risk policies.

All limits are stated in EUR and apply to the equivalent amount in any other currency.

Different limits may be applied by Product, country, customer, payment method, issuer, supplier, risk level, account level or legal requirement.

Limits may be changed, reduced, increased, suspended or applied on a case-by-case basis at the discretion of 7voucher or where required by issuers, suppliers, payment providers, regulators or competent authorities.

Customers must not use more than one account or any other method to bypass purchase limits, verification requirements, Product limits or country restrictions.

Customers must not share 7voucher accounts.

Where circumvention of limits appears suspicious, unlawful or inconsistent with our policies, it may be reported to competent authorities where required or appropriate.

1. Customers without accounts

Maximum items per day: 15.

Maximum purchasing limits: 500 EUR per day and 1,000 EUR per month.

2. Customers with basic accounts

Maximum items per day: 15.

Maximum purchasing limits: up to 2,000 EUR per Product, up to 5,000 EUR per day, and up to 10,000 EUR per month.

Different exceptional thresholds may apply to certain Products.

3. Customers with verified accounts

Maximum items per day: 25.

Maximum purchasing limits: up to 2,000 EUR per Product, up to 10,000 EUR per day, and up to 50,000 EUR per month.

Different exceptional thresholds may apply to certain Products.

4. Verified corporate accounts

Limits for verified corporate accounts may be determined individually.

Corporate limits may depend on:

(a) business profile;

(b) intended use;

(c) country;

(d) Product type;

(e) payment method;

(f) transaction history;

(g) due diligence results;

(h) supplier restrictions;

(i) internal risk assessment.

Use of 7voucher and the Products is monitored to protect the platform, prevent fraud and comply with legal and regulatory requirements.

Suspicious transactions may be reported to competent authorities.

You may be required to complete customer due diligence or enhanced due diligence at any time.

7voucher may, in its sole discretion and without limiting any other right available under law or these Terms, deny, cancel, suspend, delay or limit fulfilment of any order, including after payment has been made, where necessary or appropriate:

(a) to detect or prevent fraud, abuse or misuse;

(b) to comply with applicable law, regulation, sanctions or court order;

(c) to respond to requests from law enforcement, regulators or competent authorities;

(d) to comply with supplier, issuer or payment provider requirements;

(e) to manage chargebacks, disputes or refund investigations;

(f) to defend or prepare legal claims;

(g) to avoid civil, criminal, regulatory, financial or reputational risk;

(h) to investigate suspected suspicious, inappropriate or unlawful activity.

This may apply where:

(a) you breach these Terms or another agreement with us;

(b) you breach a 7voucher policy;

(c) you provide false, misleading or incomplete information;

(d) you engage in suspicious, inappropriate or unlawful activity;

(e) a previous order has been disputed, charged back or associated with suspected fraud;

(f) we reasonably believe that completing the order may expose 7voucher, its affiliates, employees, directors, suppliers or service providers to legal, regulatory, financial or reputational risk.

Some Products or features may be frozen after a period of non-use or inactivity.

This allows 7voucher to manage Product availability, supplier restrictions, internal stock, fraud prevention, operational risk and inactive obligations.

The following freezing rules apply unless a different rule is stated for a specific Product or required by law:

(a) 7voucher Gift Cards may be frozen one year after the date of purchase;

(b) sealed Products may be frozen one year after the date of purchase if they remain sealed;

(c) promotional vouchers, rewards or campaign benefits may be frozen one year after issue or one year after the Customer’s last account activity, unless a shorter validity period is clearly communicated.

A frozen Product may be unfrozen on request where commercially, technically and legally feasible.

Unfreezing may not be possible if, for example, the issuer has ceased trading, stopped issuing the Product, changed its redemption terms, withdrawn the Product, or if the Product has expired under issuer terms.

Where unfreezing is possible, 7voucher may reissue, reinstate or replace the frozen Product or 7voucher Gift Card in the same EUR amount it had at the time it was frozen, unless applicable law or issuer terms require otherwise.

Unsealed Products are not covered by this section. Unsealed Products are governed by the relevant issuer’s own terms.

Redemption, refund or replacement of an unsealed Product after expiry depends on the issuer’s terms and applicable law.

Because Products are digital and often immediately usable, no cooling-off period applies after you acquire an unsealed Product or unseal a sealed Product, unless applicable law requires otherwise.

Once a Product is unsealed, refunds are normally not available unless:

(a) the Product was invalid at the time of delivery;

(b) the Product had already been redeemed before delivery;

(c) the Product was not delivered due to a technical or supplier error;

(d) the wrong Product was delivered due to our error;

(e) applicable law requires a refund.

If your Product is unsealed and none of the above applies, we will normally not issue a refund.

A refund may be available where:

(a) you paid but did not receive the Product;

(b) you received the Product but it cannot be redeemed because it had already been redeemed before delivery;

(c) you received the Product but it cannot be redeemed because it is invalid;

(d) a technical error prevented delivery;

(e) a supplier issue caused the transaction to fail;

(f) you overpaid;

(g) you underpaid and choose not to complete the outstanding payment.

If you paid but did not receive the Product, we may first take reasonable steps to complete delivery or investigate the cause of the delay. If delivery cannot be completed, you may request a refund.

If you received the Product but it cannot be redeemed, you must notify us. We may investigate the matter with the relevant issuer, distributor or supplier. If the issue is confirmed and the issuer, distributor or supplier corrects the issue or refunds us, we may refund, replace or reissue the Product to you.

If a technical error causes the Product not to be delivered, we will refund you in full using the original payment method where possible or another reasonable method selected by 7voucher.

In case of overpayment, you may request a refund of the excess amount, less any transaction fees.

In case of underpayment, you may either pay the outstanding amount and receive the Product, or request a refund of the amount already paid, less any transaction fees.

Customer verification may be required before we process exceptional